Refund Policy

1. Order cancellation

You can request an order cancellation before the order is shipped or handed to our delivery partner. Once dispatched, cancellation may not be possible and the return process will apply instead.

2. Returns

We accept returns only for products that are damaged, leaking, expired or incorrect at the time of delivery. Food products cannot be returned for change of mind once the seal is opened or the product has been used.

• Return requests must be raised within 48 hours of delivery.
• Please share clear photos or videos of the issue to help us process your request faster.
• Products must be in their original packaging with the batch details visible.

3. Refunds

Approved refunds are processed to the original payment method within 7-10 business days. In some cases, we may offer store credit or a replacement product instead of a cash refund, depending on the issue.

4. Damaged or missing items

If your order arrives damaged or an item is missing, contact us within 24 hours of delivery with your order details and supporting images. We will arrange a replacement or refund after verification.

5. Non-returnable items

Opened, partially used or tampered edible oil products are not eligible for return unless they are defective. Gift cards, promotional bundles and customised orders are also non-returnable.

6. How to request a return or refund

Email us at hello@oilwallah.com or call +91 91193 96119 with your order ID, the reason for return and photos of the product. Our team will guide you through the next steps.